An always-on AI concierge
We built a custom-tuned concierge agent and shipped it across web, app and SMS — replacing three pages of FAQ with one warm conversation.
El resultado — en números
El Reto
A premium hospitality brand whose support load was suffocating margins and where the experience needed to feel as crafted as the product itself.
El Enfoque
RAG-backed agent fine-tuned on the brand voice, deployed across surfaces with human-in-the-loop escalation. Continuously evaluated against a quality rubric.
El Resultado
Cut support deflection cost by 71% while improving CSAT — and gave the team a brand surface they could ship to in days, not quarters.
Siguiente caso — Atlas Goods
From cold start to category leader
02 — Contacto
Hablemos
.
Briefs bienvenidos. Las grandes preguntas, también. Respondemos a toda consulta en menos de un día hábil — sin embudos, sin SDRs.
hello@ocgstrategies.com
Lun — Vie · 9:00 — 18:00