An always-on AI concierge
We built a custom-tuned concierge agent and shipped it across web, app and SMS — replacing three pages of FAQ with one warm conversation.
The outcome — by the numbers
The Challenge
A premium hospitality brand whose support load was suffocating margins and where the experience needed to feel as crafted as the product itself.
The Approach
RAG-backed agent fine-tuned on the brand voice, deployed across surfaces with human-in-the-loop escalation. Continuously evaluated against a quality rubric.
The Outcome
Cut support deflection cost by 71% while improving CSAT — and gave the team a brand surface they could ship to in days, not quarters.
Next case — Atlas Goods
From cold start to category leader
02 — Contact
Let’s
talk.
Briefs welcome. Big questions encouraged. We reply to every inquiry within one business day — no funnel, no SDR.
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